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Q&A Directory
    Price & Billing
        How much does it cost?
        What is an operator seat?
        How many non operator users may log in to the system simultaneously?

What is an operator seat?
An operator seat is a single user license. Each license allows one operator to log in to the help desk. An operator is any registered user with helpdesk, supervisor or admin privileges. You may assign the helpdesk or supervisor privileges to unlimited number of registered users using Account Manager (select 'accounts' from the menu). The licensing terms apply to concurrent sessions only: every time a number of operators logged into the system exceeds the operator seats count, the Smart Answer automatically terminates one session (usually the oldest one).